LEGAL

Refund & Cancellation Policy

Effective 14 July 2026

This policy explains how billing, cancellations, and refunds work for Midodze (the “Service”), operated by Benalika Consult Inc (“we”, “us”), a company incorporated in British Columbia, Canada. By subscribing to the Service you agree to the terms below.

Subscriptions and billing

The Service is sold as a recurring subscription, billed either monthly or annually depending on the plan you choose at checkout. All payments are processed securely by Stripe. Prices are shown in the currency and amount displayed at checkout, plus any applicable taxes.

Monthly plans renew automatically each month, and annual plans renew automatically each year, using your payment method on file, until you cancel. Where a one-time setup or onboarding fee applies, it is charged once at the start and covers work performed to configure your agent.

Cancel anytime

You may cancel your subscription at any time from your customer portal (Billing) or by emailing contact@midodze.com. When you cancel, your subscription remains active until the end of the current paid billing period, and it will not renew after that. You keep access to the Service through the period you have already paid for.

Monthly plans

Monthly subscriptions can be cancelled at any time and will not renew for the following month. We do not provide refunds or credits for partial months, for the remainder of a month after you cancel, or for periods in which you did not actively use the Service. There are no early cancellation penalties.

Annual plans — 14-day refund window

If you purchase an annual plan, you may request a full refund of that subscription payment within 14 days of the initial charge. After the 14-day window, an annual plan may be cancelled to stop future renewals, and we will refund the unused portion on a pro-rated basis for the remaining full months of the annual term, less any one-time setup or onboarding fee already performed and less any non-refundable third-party costs incurred on your behalf.

Setup and onboarding fees

Where a done-for-you setup or onboarding fee is charged, it reflects real configuration work. It is refundable within the 14-day window only if the setup work has not yet begun. Once we have started configuring or connecting your channels, setup fees are non-refundable.

How to request a refund

Email contact@midodze.com from the email address on your account, with your business name and, if you have it, your order reference. We aim to acknowledge refund requests within 2 business days and to process approved refunds within 5 to 10 business days. Refunds are issued to the original payment method through Stripe; the time it takes to appear on your statement depends on your bank or card issuer.

Chargebacks

If you have a billing concern, please contact us first — we will almost always resolve it faster than a card dispute. Initiating a chargeback without first contacting us may result in suspension of the Service while the dispute is investigated.

Exceptions and consumer rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection law. Where mandatory law provides you with broader refund or cancellation rights, those rights apply.

Contact

Benalika Consult Inc
British Columbia, Canada
contact@midodze.com

See also our Terms of Service and Privacy Policy, and our Data Deletion & Your Rights page.